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Frequently asked questions
Get answers to our most asked questions.
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- Does the pump dispense one teaspoon?
The pump is intended for convenience only and is not an exact measurement. The amount dispensed may vary with each use.
- Do I need a pump for the bottle?
No. Each bottle of ION* comes with a convenient flip-top with a drop dispenser. However, many of our customers prefer to use a pump to dispense ION*, especially with our larger bottles.
- What if my pump leaks when I shake the bottle?
The larger (32oz and 16oz) bottles are not intended to be shaken when a pump has been inserted in place of the flip top. Therefore, if you are using a pump, we encourage you to give the bottle a gentle swirl (versus shaking). This should suffice to mix up any sediment (which is normal).
- Can I store the pump in the bottle all the time?
Sure! Having a convenient way to take ION* is important. We do recommend you take the dispensing pump out and clean it with soap and water before placing it into a new bottle of ION*.
- How do I get the pump to work?
The pump will arrive in a locked position. We suggest putting the pump on the bottle first. Once the pump is secured to the bottle, push down ever so slightly and turn in a counterclockwise direction. As you continue to turn, the pump should come unlocked, and you should be able to push down and dispense the product.
- What if my pump breaks?
No problem! We are happy to replace it free of charge.
